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Frequently Asked Questions:

1) Which of your shower heads is the most powerful? Which one should I buy?

2) My home has low water pressure. Will your shower heads help me? (Alternatively,
"I live in a high-rise / yacht / RV / mobile-home / etc. Will your shower heads help?")

3) Which shower head is best for a low pressure area?

4) Do you sell dual shower heads? (Alternatively three-head shower heads, five-head, etc)

5) What should I look for in a shower head? What construction or features?

6) Are your shower heads in stock?

7) Are your shower heads legal?

8) How do I install a shower head?

9) Do all shower heads have removable flow restrictors?

10) I don't have a credit card. Can I still buy a shower head?

11) Are transactions on your site secure?

12) What is your privacy policy?

13) How did you get started selling shower heads?

14) What's your guarantee?

15) When will my order ship?

16) Can I track my order?

17) What is your return policy?

18) Do you ship to Canada? The U.K.?

19) Do I have to use PayPal to place an order?

 

 
 
1.

Which of your shower heads is the most powerful? Which one should I buy?

It's really a matter of personal preference. Are you looking for the most pressure you can find in a standard-sized shower head? Then the best-selling "Large Ultimate" or the "Supreme" is the answer. Don't mind the look of a small shower head? Then nothing beats the "Ultimate" for pure pressure. Looking for a "Rain" shower head? Our new "5.5" Rain" has the best pressure we've ever found in a rain shower head. Prefer to save a few bucks and still have great pressure? Then the "Perfect" is perfect for you. Looking for a hand-held shower head or massage shower heads? We have what you're looking for:

 
Shower Head
Pressure Rating
     
 
     
 
Ultimate
97.0
     
 
Supreme / Moda
96.8
     
 
Large Ultimate
96.1
     
 
5.5" Rain
94.5
     
 
Perfect
94.1
     
 
Premium Massage (Standard)
90.7
     
 
Premium Massage (Hand-Held)
89.8
     

By comparison, most typical shower heads score between 50 and 70, and some as low as 35.

The key is that each of these shower heads is at the very top of the range of what's currently available (and we've tested dozens!). So order yours today!

 
 
2.

My home has low water pressure. Will your shower heads help me? (Alternatively, "I live in a high-rise / yacht / RV / mobile-home / etc. Will your shower heads help?")

Yes, definitely. All of our high pressure models are great at making the most of whatever water supply pressure is available. All our models have been tested at very low pressures from 20 to 40 psi and all feature excellent "flow efficiency" which is a measure of how well the shower head will convert the pressure and flow available into shower head pressure (see TESTING). This is not to say, however, that you will be awestruck by the pressure if your water supply is at only 20 - 40 psi (average is 60 psi). What we're saying is that these heads can provide a "decent" shower experience with a reasonable spray in environments where other shower heads would be dribbling water rather than spraying. (See "Stream Integrity" in TESTING) A local water supply pressure of 40 psi is considered very low, and the 20 psi that we test at is extremely low - lower than any city water system we've come across or heard of. It's important to note, however, that many people that think they have very low water pressure actually just have a lousy shower head and their pressure isn't nearly as low as they expect.

 
 
3.

Which shower head is best for a low pressure area?

All of our High Pressure models offer outstanding "stream integrity" at low pressures. This means that the pattern of the spray remains consistent from normal pressures (around 60 psi) down to our extreme 20 psi torture test. As stated above, this doesn't mean the pressure is unaffected, but the basic shape and trajectory of the stream will remain intact at a pressure where most other shower heads have quit "spraying" at all.

OK, but which is the best?

The Ultimate, the Large Ultimate and the Supreme are the best for extremely low pressure. For any given pressure, the Ultimate and the Supreme offer the most powerful spray. Again, however, many people think they have very low water pressure when they actually just have a lousy shower head.

 
 
4.

Do you sell double shower heads? (Alternatively three-head shower heads, five-head, etc)

No, we don't at this time. Generally the best solution to the problem of a weak shower head is not adding more shower heads. Dividing the pressure available between multiple heads often exacerbates the problem. We recommend replacing a poor shower head with one high-pressure shower head rather than a system of several low pressure shower heads. Furthermore, there is a practical issue with multiple shower heads. While the concept of multiple heads sounds soothing and is often marketed as "luxurious", in day-to-day use many users complain that they no longer have a "dry zone" to go to, to soap up, shampoo, wipe their eyes, etc. It's like having leather seats in a convertible - it sounds good and it looks good - until the first hot sunny day. Yeeowww! Sometimes things that look good on paper aren't so good in practice.

 
       
 
5.

What should I look for in a shower head? What construction or features?

Obviously, you can't tell by looking at a shower head if it will offer good pressure. (See TESTING) With experience, however, you can see some trends. For example, shower heads with very large faces or large numbers of streams generally offer lower pressure. Similarly, shower heads with wide angles of dispersion also fare poorly. Both of these problems boil down to physics - with a fixed water supply pressure and a fixed flow rate, dividing the available flow into too many streams or trying to cover too large an area just doesn't work well.

Regarding construction, look for a brass ball joint on fixed (non-handheld) shower heads. This is the part that screws onto the shower arm coming out of the wall and it controls the water flow as it enters the shower head. All of our shower heads offer brass ball joints for maximum reliability and long-life. Beware that many shower heads on the market have chrome-plated plastic ball joints which appear to be metal.

 

 
 
6.

Are your shower heads in stock?

Generally, yes. We keep a large inventory on hand so that we can fulfill orders promptly. We try to indicate any stock outages on the website along with estimates of when orders will be filled.

 
 
7.

Are your shower heads legal?

Yes, all our shower heads meet the federal regulations, including the 2.5 gpm flow standard.

We are always in favor of the wise use of limited resources, including water. We believe that there are smart ways to conserve resources. We believe the first step towards responsible usage is to eliminate waste. We think of "waste" as any use that provides little reward. Letting the shower run for 10 minutes before getting in is an example of waste. Letting the sink water run while shaving is waste. Failing to fix a toilet that runs on is waste.

 
 
8.

How do I install a shower head?

It's generally very easy to do, and there is a standard size of shower head mounting so you can't get "the wrong size". Check out www.HowToInstallAShowerHead.com for more info.

 
 
9.

Do all shower heads have removable flow restrictors?

All of ours do, but fewer and fewer on the market are removable and more convert each year to be the non-removable type. Worse yet, many models have simply replaced removable flow restrictors with non-removable ones, rather than re-engineer the shower head for better performance across a wide range of pressures.

 
 
10.

I don't have a credit card. Can I still buy a shower head?

Yes, but it slows the process down significantly because we will wait for your check to clear the bank. Email us if you are interested in paying by check and we'll go over the details. Please do not send us a check without e-mailing first: Support@HighPressureShowerheads.com

 
 
11.

Are transactions on your site secure?

Our transactions are processed by PayPal but you do not need to have a PayPal account to make a purchase. Their system is extremely reliable and secure and we never see your credit card information. That's right - we do not see your credit card number, billing address, etc. So there is virtually no security risk from our side and from the PayPal side they offer industry-leading security and fraud prevention:

PayPal automatically encrypts your personal information in transit from your computer to their server using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits. Their server checks that you're using an approved browser—one that uses SSL 3.0 or higher.

Once your information reaches them, it resides on a server that is heavily protected. They maintain physical, electronic, and procedural safeguards on your information.

Only authorized PayPal employees are permitted to access customer information. Authorized employees have been trained on how to handle information properly and are subject to strict limitations and guidelines in the handling of that information. Only a very small subset of authorized PayPal employees is ever permitted to access customer credit card or bank account numbers.

 

 
 
12.

What is your Privacy Policy?

It's pretty simple - we don't share anything. Period. No "marketing partners", no "affiliates".

 
 
13.

How did you get started selling shower heads?

Our founder was living in a high-rise building and became frustrated with the poor water pressure and the lack of good shower heads on the market. After scouring the local stores, the search expanded to the internet but the results were still poor. At some point the search became a mission, and an idea for a business was born. The premise: There must be legal, powerful shower heads somewhere, and there must be people that would buy them!

 
 
14.

What's your guarantee?

We guarantee your satisfaction or you may return your shower head within 30 days of purchase for a full refund (less shipping charges).

 

 
 
15.

When will my order ship?

Most orders ship on or before the second business day after the order is placed. (Please note that weekends and holidays are not counted as business days)

 

 
 
16.

Can I track my order?

Yes. After your order ships you will receive an email with your tracking info. You may track your order at USPS.com Please note that USPS tracking sometimes indicates "shipping label created" until the package is scanned by the destination post office in your home town.

 

 
 
17.

What is your return policy?

Orders may be returned within 30 days of receipt for a refund (less shipping charges). Returns require a Returned Merchandise Authorization (RMA). To request an RMA, send an email to RMArequest@HighPressureShowerheads.com and include "RMA" in the subject line. Please remember that shower heads returned damaged or more than 30 days after receipt will not be refunded. Also, shower heads are quite durable generally, but their finish can be easily damaged if installed with pliers or without a protective cloth. If you think you might be returning your order, be sure to protect the finish when installing or removing the shower head, particularly if you use pliers.

 

 
 
18.

Do you ship to Canada? The U.K?

We now ship to Canada via USPS Priority Mail International, with 6-10 business day delivery. Unfortunately, we cannot ship to the U.K.

 

 
 
19.

Do I have to use PayPal to place an order?

No, PayPal is not required. We accept payments using Visa, MasterCard, American Express, Discover and PayPal. The company "PayPal" also acts as our credit card processor, but payments may be made using any major credit card and no PayPal account is required.

 

 
       
 

 

 

 

 

 

 

 

 

 

 

 

 

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